Appointments & Fees.
A standard appointment is 50 minutes unless for a group session or stated otherwise at the time of booking.
Concession rates and bulk billed services are applied at the discretion of the clinician.
Private Health rebates may apply for psychology and allied health services and will vary depending on health fund and level of cover. Full payment of the account is required on the day of the appointment and a receipt will be provided to assist you in claiming your rebate.
Medicare rebates may apply for psychology and allied health services if a valid care plan has been completed by your referring doctor and a copy has been provided to FLOW. It is the client’s responsibility to ensure their bank details are registered with Medicare and all necessary details have been provided by FLOW to enable the processing of rebates. For children aged 14 years and under, a claimant is required for Medicare rebate purposes. The claimant is the person who paid for, or is likely to pay for, the FLOW appointment. The Medicare benefit(s) will be paid to this person.
If sessions have already been used under a care plan prior to attending FLOW, please advise us so that we can keep track of the total number of sessions used. This is important as Medicare caps the number of sessions available per calendar year. Therefore any additional sessions will be charged to the client at the private rate.
We encourage clients to keep track of how many sessions have been used under a care plan to ensure new plans and reviews are obtained from a GP at the right time, and to notify FLOW if sessions have already been/are being used elsewhere. This information can be accessed through a Medicare Online account.
If a valid care plan is not provided when due, the appointment will be billed at the private rate. If the allocated Medicare sessions have been completed for the calendar year, sessions will be billed at the full private rate of the treating clinician.
Regardless of available rebates, settlement of the full fee is the responsibility of the client. Full payment of the account is required on the day of the appointment, unless previously negotiated with the clinician.
Scheduled telephone consultations will be charged at the standard private hourly rate and are not eligible for Medicare rebates. *Rebates are currently available for Telehealth appointments as part of the response to COVID-19. We will advise you if this rebate becomes unavailable.
Clinicians receive no payment for telephone or email contact occurring outside of scheduled sessions. As such, this type of communication will only ever be brief. Clinicians will respond to messages during available breaks, on their scheduled days of work with FLOW and may not be available outside of these hours.
Payment details are collected on intake and securely stored in your electronic client file to enable automatic processing of payments and non-attendance fees. By providing your payment details, you consent to automatic processing of all fees associated with the service provided to you by FLOW including non-attendance/late cancellation fees. Automatic payments and rebates (where available) will be processed within 24 hours of your appointment.
Any overdue account may be forwarded to our collection agency and the client will be liable for any collection and legal costs incurred.
Fees are subject to change at any time.
FLOW accepts Self Managed and Plan Managed NDIS clients only.
Update as of 1 July 2020:
Following the completion of the NDIS Annual Price Review, the NDIA has removed the 10% loading from the majority of NDIS Fees. This amendment has been applied to FLOW's fees, effective from July 1st, 2020 for both face to face and Telehealth appointments.
The following adaptions to the Cancellation Policy for NDIS clients are in line with the NDIS Price Guide 2020-21 and will be FLOW Psychology’s cancellation policy for NDIS clients until further notice:
FLOW Psychology will charge 100% of the service fee when a scheduled appointment is not attended (without notice), or when less than 24 hours notice is given for the cancellation of an appointment. Notice must be given within business hours preferably via phone call or voicemail. FLOW Reception is available Monday to Friday, 9am - 3pm excluding public holidays. Please note that cancellations or rescheduling of Monday appointments must be made within business hours on Friday to avoid the cancellation fee.
For Self Managed:
Full payment of the account is required on the day of the appointment and a receipt will be provided to assist you in claiming reimbursement.
For Plan Managed:
Contact details, including an email to send the invoices to, must be provided prior to the first appointment. A 7 day account Invoice will be emailed to the Plan Manager on the day of the appointment.
Please note that ongoing appointments are not automatically booked for you. Due to the high volume of clients we support and the individualised nature of therapy, it is not possible for us to hold or book ongoing appointment times on your behalf. It is the client’s responsibility to manage and track their appointment bookings and liaise with the clinician regarding need and frequency of future appointments. We encourage you to book at least 3 to 4 appointments ahead each time you/they attend FLOW, to assist you in accessing appointment times that best suit your schedule and to provide continuity. Please note that clinicians book their diary a term at a time. Clients will be advised by sms and/or email when the FLOW diary is open for bookings for the following term.