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Provision of Telehealth (video).

In line with the Government’s response to COVID-19, Medicare rebates are currently available for Telehealth appointments, with a valid care plan. As per FLOW's normal fee schedule (referred to under APPOINTMENTS AND FEES in FLOW's Terms and Conditions) the up front full fee is due on the day of the appointment. Your rebate is paid to you by Medicare using the bank details you have listed with Medicare, within approximately 48 business hours. Please ensure you are also keeping track of how many sessions you are using under your care plan as Medicare caps sessions at 10 individual sessions and 10 group sessions per care plan as well as 10 individual and 10 group sessions per calendar year. 

A minimum of 2 hours notice is required if you wish to convert your face to face appointment to Telehealth. This allows the clinician a small amount of time to adapt their session to a different medium as their initial planning would have focussed around having you/the child in the room.


Where appropriate, the service may be provided by telephone or video conferencing. You are responsible for the costs associated with setting up the technology needed so you can access Telehealth services. FLOW Psychology will be responsible for the cost of the call to you and the cost associated with the platform used to conduct Telehealth services.

To access Telehealth consultations, you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection.

The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information, this practice uses ZOOM video conferencing, which is compliant with the Australian standards for online security and encryption.


A Telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some services for which Telehealth is not appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing Telehealth sessions.

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